Last updated: November 2026
Privacy Policy
This policy applies to the TongWangVPN marketing website, user panel and subscription service. It explains how data is used and handled in providing network acceleration services. Third-party payment platforms and other websites visited by users are governed by their own privacy policies.
Account Information and Its Use
No email address is required; an account can be created with a username and password. An email address is not required to open an account, and providing one is not a condition of using this service. Account credentials are used to verify identity, maintain login sessions and manage subscription access. Please do not include unnecessary personal information in your username.
Order records include the selected plan, order amount, payment status and transaction verification details. They are used to activate the service, process refunds and resolve disputes. Text and attachments submitted with a support ticket are used to address the issue. Please first remove passwords, full subscription links and information unrelated to the issue.
Scope of the No-Logs Policy
This service follows a no-logs policy: it does not record which websites users visit through international routes, or retain browsing content, visited URLs or destination lookup records that could be used to reconstruct browsing activity. It does not build profiles linking accounts to visits to specific websites.
Connection logs are not retained as a long-term dataset, and detailed records that could later reconstruct an individual's connection history are not stored. Temporary operational states needed to establish connections, measure traffic and diagnose faults are used only for as long as those tasks require, then released or cleared. Account traffic totals and plan reset status are billing data, not browsing records.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral sources and button usage so we can improve content and troubleshoot page issues. Analytics for marketing pages are distinct from activity on other websites accessed through acceleration routes and are not used to record the browsing content of that activity. Please do not put sensitive personal information in page URLs or query parameters.
Cookies and local storage are used to maintain sessions and save login credentials and interface preferences such as language. After logging out, you can still clear site data through your browser; you may need to log in again and reset your preferences afterward. Restricting storage may affect use of the panel, but does not prevent you from reading public information pages.
Third-Party Payments and Required Disclosures
Payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment platform or transaction network. Information they process to complete a transaction is subject to their own policies. This service receives the payment result needed to verify an order and does not ask you to submit your payment account password in a support ticket.
USDT transactions may leave records on public transaction networks; payment records should not be treated as confidential communications. This service does not sell account information. Information is disclosed only to the extent necessary to deliver the service, handle payment disputes or meet applicable legal obligations, and only for the relevant purpose.
Data Retention and Deletion Requests
Account information is retained while the account remains active and for as long as needed to manage subscriptions. Order information is retained as required for settlement, refunds, dispute handling and applicable laws. Support tickets and visit statistics are retained only for as long as their purposes require. Because retention depends on how each type of data is used, no single fixed retention period is promised.
To access, correct or delete account information, log in to the panel and submit a support ticket describing the scope of your request. We may need to verify control of the account before processing it. Records that must be retained by law or are still needed to resolve a dispute cannot be deleted with the request; their use will be limited to the relevant purpose. Clearing browser data does not automatically delete a server-side account or order.
Policy Updates and Questions
Revisions to this policy will be published on this page, and the month at the top will be updated. Significant changes to data uses or handling will be announced on the website or user panel. Matters requiring separate consent will be handled as applicable. Please read the Terms of Service for service rules.
If you have questions about this policy or how information is handled, describe the relevant page, order or request type in a panel support ticket. Provide only the information needed to address the issue, and do not include full subscription credentials.